Job Description
Job Description
Required Skills & Experience
-3+ years of experience working in a Desktop Support role within an enterprise organization
-Experience supporting Windows environments and Microsoft Suite
-Extensive experience with hardware related support issues (break/fix, workstation setups and breakdowns, shipping equipment to users and inventory management, etc.).
-Experience supporting AV or Video Conference rooms with Crestron and Zoom software
-Use of ServiceNow ticketing system
Nice to Have Skills & Experience
-Experience supporting Macs
-Experience supporting/troubleshooting mobiles devices
Job Description
Insight Global is looking for Desktop Support to join one of our largest financial service clients sitting in Salt Lake City, Utah. They will be joining the Enterprise Technology Operations Group specially on the Shared Support team. You will be working with an onsite 5 days a week with a team of 3 other technicians to support roughly 3,000 end users across two offices in the Salt Lake City area. The ideal candidate will be career oriented with extensive experience in a hands-on IT support role, excellent communication skills, ability to interact/support with C-level executives and a willingness to learn new technologies. Most of the work revolves around break/fix and AV event planning/preparation but could vary with any ad-hoc requests from the end users. This person should have experience supporting a wide variety of end user technologies (desktops, printers, laptops, connectivity, AV, conference rooms, etc.) and be looking to grow within an organization.