Clinical Applications Specialist II--IT-Provo
Job Description
Job DescriptionSalary:
At Revere Health, we believe there is a better path to healing and healthcare maintenance, and were working on this missionone patient at a time. Were a national leader in a movement called value-base care which aims to improve treatment outcomes and keep costs down. Our internal culture is one that promotes respect and consistently recognizes the impact that individual employees have on the mission of the organization.
Position Summary:Under the direction of the IT Applications Manager, the Clinical Application Analyst II takes full ownership of assigned clinical and ancillary systems, serving as the primary subject matter expert and technical leader for those applications. This role drives system optimization, leads project workstreams, and makes independent configuration and design decisions within scope. The Analyst II serves as the escalation point for Analyst I staff, mentors junior team members, and acts as a strategic partner to clinical departments and organizational leadership.
Essential Job Functions:
Application Support
- Serve as the primary owner of assigned clinical applications, accountable for system performance, stability, and continuous improvement.
- Provide Tier III support for assigned high-volume software systems during business hours, after hours, and weekends as required; serve as the escalation point for Analyst I staff.
- Perform advanced technical support, root-cause analysis, installations, maintenance, and troubleshooting of systems and associated interfaces.
- Lead vendor interactions, escalations, and relationship management for assigned applications.
- Review and analyze system and performance indicators; independently resolve complex issues and implement corrective actions.
- Coordinate cross-functional application support with other Information Technology teams.
- Serve as the technical and subject matter expert for assigned applications for users, team members, vendors, and management.
Clinical OfficesSupport
- Act as a liaison between assigned departments, clinical endusersand technical personnel.
- Assistin the coordination and maintenance of all current systems for assigned departments.
- Providein-personsupport for providers and end users as needed during and after clinical systemimplementations andupgrades.
- Identifyandassistwith planning for, and developing, department-specific requirements for futureclinicalproductconsiderations.
- Analyze and document user requirements, procedures, and problems to automate or improve existing systems.
- Provideleadership andcoordinationwithdepartmentsuper users.
Process and DocumentationManagement
- Assure that all documentation forworkflows, configure and/or build activities, change management adherence, end user notifications, traininginformationand status reporting in theappropriate systemsis properly completed.
- Analyze systems and processes toidentifyopportunities for improvement in patient care and provider productivity.
- Develop, document, and revise system design procedures, test procedures, and quality standards.
- Improve how applications are configured to helpusersunderstand the limitations and capabilities of information systems and associated applications.
Training
- Assistin training users on upgrades and new installations.
- Assistwith educational initiatives in clinical applicationutilization, data reporting, and other areasof clinicaltechnology.
- Mentor ApplicationAnalysts Ito improve skills in preparation for more responsibility.
Project Management
- Manage small to medium application projects that may include scheduling orfacilitatingmeetings,as necessary,to complete assignments.
- Participate in system-wide Information Services projects as assigned.
- Performs written and oral project status reporting on a regular basis.
Essential Skills:
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- Enthusiasm for learning innovative technologies and techniques.
- Strong project management skills.
- Strongproblem-solving andanalytical skills.
- Excellentwritten and oral communication skills.
- Ability to work independently under pressure and prioritize taskswhilemaintaininga positive and proactive attitude.
- Ability to work with a multi-disciplineteam.
- Excellent presentation and interpersonal skills.
- Ability to apply analytical techniques when gathering or using information from others.
- Ability toquicklyto reacha high-levelunderstanding of assigned systems and health system operations and a solid understanding of how users interact with the technologies.
Qualifications:35+ years of work experience in Application/Software support required. Demonstrated leadership or project management experience required. Degree from an accredited college preferred; emphasis in healthcare, information management, or adult education is a plus. Experience in a healthcare environment preferred. Familiarity with electronic health record (EHR) or Practice Management (PM), Revenue Cycle Management (RCM) systems preferred.
Hours:Monday-Friday 8-5 Remote/Office Hybrid 2 days a week in the office