Job Description
Job Description
- This role prefers a customer service professional with a demonstrated ability to provide meaningful support in a compassionate manner with both external and internal customers.
- You will work independently but also as part of a cross functional team that plays a very vital role in our organization.
- Client Medical Devices Group designs, manufactures, and distributes industry-leading enteral feeding and infusion pumps.
- These advanced infusion systems improve medication/patient safety, optimize application performance, reduce medical expenses and save lives.
- Our Medical Devices team in Salt Lake City, UT is looking for an entry-level Customer Service professional to join their dynamic team.
- You will report directly to the Customer Service Supervisor and enjoy a very collaborative and flexible working environment.
Responsibilities:
- Assisting customers by email with questions, service requests, order placement, accounting needs, and product support.
- Process customer orders and requests for product repair into an ERP/order entry system.
- Generate and transmit order confirmations and manage customer expectations with regards to delivery timelines.
- Support and initiate pricing dispute process.
- Process product replacement orders, provide shipping labels and coordinate the return/replacement of items in a timely manner.
- Support, address, research and escalate (as needed) customer issues; respond to all inquiries/requests, report urgent complaints, investigate disputes, and provide warranty info.
- Provide additional support to customer service and sales colleagues as needed, assisting with projects, reporting and any customer-related issues as needed.
Requirements:
- Related experience and/or training in customer service, call center, or similar role preferred.
- Basic computer/technical skills with demonstrated competencies with Microsoft Office applications.
- Ability to work independently or as part of a team.
Education:
- High School Diploma or equivalency (GED) required.
Company DescriptionZobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, and India.
Company Description
Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, and India.