Job Description
Job DescriptionWe are looking for a Collections Specialist to support account resolution efforts in Salt Lake City, Utah while preserving strong customer relationships. This position focuses on contacting customers about overdue balances, investigating payment concerns, and keeping account records current and accurate. The ideal candidate is comfortable discussing payment matters, works carefully with financial details, and contributes to consistent cash flow through organized follow-up and reporting.
Responsibilities:
• Contact customers to address overdue invoices and encourage timely payment arrangements.
• Work with customer accounts receivable teams to research billing questions and remove obstacles to payment.
• Record all collection activity thoroughly so account histories remain clear, accurate, and up to date.
• Identify higher-risk or unresolved accounts and elevate them to management with relevant status details.
• Prepare and maintain daily reports related to collections activity, account aging, and financial updates.
• Share regular progress summaries with leadership on account status, payment trends, and outstanding issues.
• Support related accounts receivable and collection tasks as business needs require.• Experience handling commercial, consumer, or credit collections in a business environment that requires strong attention to detail.
• Knowledge of standard collection practices, billing follow-up, and account resolution procedures.
• Ability to communicate confidently and effectively with customers regarding past-due balances.
• Strong attention to detail with the ability to maintain precise documentation and account notes.
• Proficiency with Microsoft Excel and Google Sheets for tracking, reporting, and analysis.
• Working knowledge of spreadsheet functions such as VLOOKUP and other Excel formulas.
• Ability to manage multiple accounts and priorities while meeting reporting deadlines.