Package Associate (BellHero) - Hyatt Regency Salt Lake City
Job Description
Job Description
Package Associate (BellHero) – Hyatt Regency Salt Lake City
Want to be part of a growing hospitality-tech startup, with room to advance, performance bonuses, and stock options for top performers?
BellHero, part of QHero.ai, runs package operations inside top hotels. We place our own team members on-site to log, track, and deliver every guest and group package, so guests get their things and the hotel's front desk can focus on guests. We're hiring a Package Associate for our team at the Hyatt Regency Salt Lake City, downtown next to the Salt Palace Convention Center.
Are you:
- Organized, detail-oriented, and self-driven?
- Obsessed with great customer service?
- Comfortable in a fast-paced hotel environment?
- Curious whether startup life is as fun and fast-paced as it looks?
Responsibilities
- Run the hotel's package room from start to finish
- Receive, log, and deliver incoming guest and group packages using the QHero app
- Create outbound shipments and print labels
- Post package fees to guest folios and handle daily billing
- Help hotel guests and event groups with their packages
- Represent BellHero to hotel staff, guests, and group planners
Requirements
- Able to lift 50+ lbs
- Outstanding customer service skills
- Outgoing, with strong verbal and written communication
- Excellent organization and time management
- Basic computer and smartphone skills
- Able to work in a fast-paced environment
Preferred
- High school diploma or equivalent
- 1 year of hotel, front desk, or shipping/receiving experience
- Supervising experience
Job type: Full-time, in person
Pay: 24.00–26.00 per hour, plus bonuses
Schedule: Sun–Thurs, 9am–5pm
\nCompany Description
QHero is the hotel industry's AI-native package management platform. QHero replaces manual, error-prone package logging with OCR-powered scanning, end-to-end tracking, and automated guest billing, turning a costly front-desk headache into a measurable revenue stream. QHero operates in partnership with TripHero, and its platform is already in use at Hyatt-branded and other premium properties across the U.S. QHero is a small, fast-moving team based in Austin, Texas, building the category-defining solution for hospitality logistics.
Company Description
QHero is the hotel industry's AI-native package management platform. QHero replaces manual, error-prone package logging with OCR-powered scanning, end-to-end tracking, and automated guest billing, turning a costly front-desk headache into a measurable revenue stream. QHero operates in partnership with TripHero, and its platform is already in use at Hyatt-branded and other premium properties across the U.S. QHero is a small, fast-moving team based in Austin, Texas, building the category-defining solution for hospitality logistics.