Customer Sales Rental Agent

Budget Rent a Car of Kansas City, Omaha, Wichita, and Memphis

Published: 6/14/2022

Job Description

We're hiring Rental Agents to join our team at our busy Provo Airport, Provo/Orem, and American Fork locations. If you enjoy delivering exceptional guest experiences, building relationships, and working in a fast-paced environment, this is an excellent opportunity to grow your career with an industry leader.

As a Rental Agent, you'll provide outstanding customer service while helping travelers find the right rental vehicle and recommending products and services that enhance their experience. You'll also help prepare vehicles for their next rental, making attention to detail and teamwork essential to your success.

What We Offer

Competitive base salary with performance-based incentives
Health, Dental, and Vision Insurance
Paid Time Off and Holidays
401(k) with company match
Career growth opportunities
A high-energy, team-oriented work environment
The opportunity to build valuable sales, hospitality, and customer service skills

Key Responsibilities

Welcome customers, answer questions, and guide them through the rental process from start to finish
Promote vehicle upgrades, protection products, and additional services that enhance the customer experience
Prepare rental contracts, verify customer information, and ensure compliance with company policies and legal requirements
Resolve customer questions, concerns, and issues professionally and efficiently
Inspect vehicles before and after each rental, document existing damage, and ensure vehicles are clean and rental-ready
Educate customers on vehicle options, features, and pricing
Maintain the cleanliness and organization of the rental counter and surrounding work area
Keep accurate records of transactions, inventory, and customer interactions

Family owned and operated for over 45 years, we are the largest car rental franchise in the United States. We combine the strength of a globally recognized brand with the advantages of an entrepreneurial company. We believe every employee plays an essential role in our success. With a collaborative culture and minimal layers of management, you'll have the opportunity to make an impact while working alongside one of the most experienced and confident teams in the industry.

Requirements

High school diploma or equivalent required
Must work weekends
Ability to work independently with minimal supervision
Excellent communication and interpersonal skills
Ability to remain calm and efficient in stressful situations
Valid driver's license with a good driving record (no more than two incidents/accidents within the last three years). Applicants under age 21 must have a clean driving record.
Must be at least 18 years old and legally authorized to work in the United States
Previous experience in sales, customer service, retail, hospitality, or the car rental industry is preferred
Employment is contingent upon successfully passing a background check and drug screen

Company Description

Budget Car and Truck Rental is the largest car rental licensee in the US. As an industry leader, we lead by example. Budget has a collaborative work environment where we control our own destiny and believe in rewarding and promoting from within.