Job Description
Job Description
Quality Technician, Complaints
We're seeking a detail-oriented Quality Technician, Complaints to support complaint investigations for medical devices. In this role, you'll receive and document returned products, perform initial visual inspections, conduct basic product testing, and collaborate with Quality Engineers to support root cause investigations while ensuring compliance with cGMP requirements.
Key Responsibilities:
- Register, document, photograph, and inspect returned complaint devices
- Perform basic product testing (e.g., leak, flow, and measurement tests)
- Support complaint investigations and root cause analysis
- Maintain accurate records in quality systems
- Follow cGMP and quality procedures
- Collaborate with cross-functional teams to support complaint resolution
Qualifications:
- High School Diploma or equivalent
- 2+ years of experience in a quality role within the medical device industry
- Knowledge of cGMP and quality documentation practices
- Strong attention to detail, organizational, and communication skills
- Proficiency in Microsoft Office; TrackWise experience is a plus
- Willingness to handle and process returned (used) medical devices following established safety procedures
If you're passionate about quality and making a difference in patient safety, we'd love to hear from you.
Company DescriptionWith almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit www.acrocorp.com.
Company Description
With almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit www.acrocorp.com.