Job Description
Job Description
Job Title: Customer Service I
Location: Salt Lake City, UT
Duration: Contract - 6 months, potential extension
Pay Range: $19/hr (W2)
Job Description
BCforward is seeking an entry-level Customer Service I professional to support Moog Medical Devices Group in Salt Lake City, UT. The role delivers customer support for enteral feeding and infusion pump products and services, focusing on accurate order processing, timely communication, and issue resolution. The position reports to the Customer Service Supervisor and operates within a collaborative environment. The schedule is Monday through Friday, 7:30 AM to 4:00 PM Utah time. Training is in person with mandatory attendance. The role is expected to be fully on site for a minimum of 6 months, with no guarantee of remote work.
Responsibilities:
- Assist customers via email with questions, service requests, order placement, accounting needs, and product support.
- Process customer orders and product repair requests in the ERP/order entry system.
- Generate and send order confirmations and manage delivery timeline expectations.
- Support and initiate pricing dispute processes.
- Process product replacement orders, provide shipping labels, and coordinate returns and replacements in a timely manner.
- Address, research, and escalate customer issues as needed; respond to inquiries, report urgent complaints, investigate disputes, and provide warranty information.
- Collaborate with customer service and sales colleagues on projects, reporting, and customer-related tasks.
Required Skills & Qualifications:
- High School Diploma or GED.
- Related experience or training in customer service, call center, or a similar role preferred.
- Basic computer skills with proficiency in Microsoft Office applications.
- Ability to work independently and as part of a team.
Preferred Skills:
- Customer-focused communication with a compassionate approach to internal and external stakeholders.
- Familiarity with ERP or order management systems.
Company DescriptionAbout BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.
BCforward is an equal opportunity employer.
Company Description
About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.