Job Description
Job Description
Job Title: Customer Service I
Location: Salt Lake City, UT
Duration: Contract - 6 months, potential extension
Pay Range: $17/hr $19/hr (W2)
Schedule: Monday–Friday, 7:30 AM–4:00 PM Utah time. Onsite training with mandatory attendance. Anticipated minimum of 6 months fully onsite. Not a guaranteed remote role.
About BCforward
BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
Job Description
We are seeking a Customer Service I to join our dynamic team supporting Moog Medical Devices Group. The ideal candidate will have experience in customer support, order processing, and issue resolution and a proven ability to manage inquiries, process orders accurately, and support customers with compassion.
Responsibilities:
- Assist customers via email with questions, service requests, order placement, accounting needs, and product support.
- Process customer orders and product repair requests in an ERP/order entry system.
- Generate and transmit order confirmations and manage delivery timeline expectations.
- Support and initiate pricing dispute processes.
- Process product replacement orders, provide shipping labels, and coordinate returns and replacements.
- Research, address, and escalate customer issues as needed; respond to inquiries, report urgent complaints, investigate disputes, and provide warranty information.
- Provide support to customer service and sales teams with projects, reporting, and customer-related issues.
Required Skills & Qualifications:
- High School Diploma or GED.
- Basic computer proficiency with Microsoft Office applications.
- Ability to work independently and as part of a team.
- Related experience or training in customer service, call center, or similar role preferred.
Company DescriptionAbout BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.
BCforward is an equal opportunity employer.
Company Description
About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.