Customer Service Call Center Representative-Salt Lake City UT

Published: 6/14/2022

Job Description

BCforward is currently seeking a highly motivated Retail Deposits Servicing Call Center Specialist for an opportunity in Salt Lake City, UT, USA

Position Title: Retail Deposits Servicing Call Center Specialist

Location: Salt Lake City, UT

Anticipated Start Date: ASAP

Please note that this target date is subject to change. BCforward will send an official notice ahead of a confirmed start date.

Duration: 12 months, with a high possibility of extension and hire for the right fit

Pay rate: $20.00/ Hr on W2

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:

Note: We require candidates to be in the office for the first 90 days, depending on how they are doing.
All employees require mandatory attendance of 39 days/quarterly, with 1 day in the office per week.
Pay rate is flat $20.

What You'll Contribute

Responsible for providing quality customer service and accurate information about depositor accounts, programs, policies and processes. Answer inquiries from customer, potential customers, financial and institutions, business partners, internal customers and others. Process telephone requests for account information and application processing and communicate results to the customer. Maintain knowledge of comparable and competitor products. Respond to email and written inquiries. Responsible for the maintenance of existing accounts. Must research, analyze, verify, reconcile and perform appropriate account actions in a timely manner in accordance with established servicing guidelines. Individuals in these positions may be focused on one or more of these activities: Financial Adjustments, Status Adjustments, Account Maintenance and Customer Communications.

What You'll Do

Customer Service

- Answers incoming calls
- Reports Conditions affecting customer satisfaction
- Performs timely and accurate follow up on account inquiries
- Provides accurate information on deposit products offered
- Demonstrates strong problem resolution skills
- Solid organization and communication skills with a strong attention to detail
- Escalates reports of exceptional service and complaints
Training and Development
- Completes core corporate training and develop solid knowledge of systems
- Self-motivation to consistently improve knowledge to advance service capabilities
- Maintains knowledge of all Retail Servicing policies and procedures
- Keeps all training documentation organized and remain aware of new information
- Operates within compliance policies and procedures
Processing
- Account analysis
- Performs manual research of accounts
- Records comments clearly
- Processes and updates deposit applications on system
- Makes outgoing calls to provide information and clarify questions
- Ensures updates to the database are complete and accurate
- Proficient in all systems necessary to provide effective customer service
Other Job Functions
- Other duties as assigned
- Assist in other business areas as needed
- Accurately track all work completed
- Individual/Time Management
- Meet or exceed department standards for productivity and quality
- Demonstrate flexibility and team-oriented attitude to support the business (overtime, travel, etc.)
- Identify system issues and process improvements

Benefits:

BCforward offers all eligible employees a comprehensive benefits package, including, but not limited to, major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service and workforce management expert to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN, with an Offshore Development Center in Hyderabad, India, BCforward’ s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

\nCompany Description

BCforward is a leading workforce solutions company connecting skilled professionals with top employers nationwide. We are committed to empowering careers through meaningful opportunities, professional growth, and exceptional support throughout the employment journey.