Job Description
Job Description
Job Title: Technical Project Manager – eCommerce & Fulfillment Systems
Location: Fairfield, OH (Cincinnati) / Salt Lake City, UT / Nicholasville, KY (Lexington)
Employment Type: Full-Time
Reports To: Chief Technology Officer
Position Overview
We are looking for a Technical Project Manager with hands-on experience in eCommerce operations and 3PL fulfillment systems. This role is critical to driving the success of projects in a fast-moving, loosely structured environment built on the Microsoft Azure cloud stack. The ideal candidate is a pragmatic communicator, comfortable navigating ambiguity, and capable of translating between business needs and technical execution.
Key Responsibilities
- Serve as the conduit between eCommerce brand teams, warehouse operations, 3PL logistics partners, and internal engineering/IT teams.
- Collect and document project requirements by interviewing stakeholders, analyzing existing systems, and proactively identifying gaps—always distinguishing business wants vs. operational needs.
- Translate high-level objectives into clear, actionable technical and functional requirements that align with the capabilities of the Azure platform and integrated systems (e.g., Shopify, ShipCaddie, our WMS platform).
- Create user stories, test cases, use cases, and acceptance criteria that reflect real-world fulfillment and brand operations.
- Support internal teams by drafting clear documentation, follow-ups, and reminders — adapting communication style for operations, IT, or external stakeholders as needed.
- Facilitate and participate in UAT (User Acceptance Testing), ensuring new features or integrations function as expected before deployment.
- Actively manage project timelines with flexibility and ownership, providing just enough structure to maintain momentum without disrupting team workflows.
- Track multiple overlapping initiatives across fulfillment, inventory, returns, and customer order workflows, etc.
- Work closely with DevOps and IT teams to align resources and services to meet project needs.
Skills & Experience
- 3+ years in technical project management, ideally in eCommerce, retail systems, or logistics/fulfillment.
- Demonstrated ability to navigate unstructured or lightly structured environments, using judgment and initiative to drive progress.
- Understanding of 3PL operations, order lifecycle, and fulfillment workflows.
- Experience gathering and documenting functional vs. technical requirements in systems that touch WMS, OMS, and ERP.
- Ability to test and validate systems (e.g., integrations with shipping APIs, product sync logic, inventory updates).
- Excellent communication skills — able to brief C-level stakeholders, coach end users, and specify technical tasks for developers.
- Proficient with the Microsoft Suite of Office tools
Familiarity with Shopify, ShipCaddie, Loop Returns, or similar platforms.
Light SQL querying or ability to validate data pipelines.
Experience managing third-party vendors and remote teams.
Knowledge of Microsoft Azure services such as App Services, Azure SQL, Blob Storage.
Company DescriptioniDrive Fulfillment is a fast-growing, premium third-party logistics (3PL) provider serving well-known customers. We manage end-to-end fulfillment, storing products in our advanced warehouses, processing orders, and shipping to consumers and retailers. With operations in Utah, Kentucky, and Ohio, we leverage our proprietary warehouse management system (WMS) technology to deliver exceptional service and efficiency our customers love.
Company Description
iDrive Fulfillment is a fast-growing, premium third-party logistics (3PL) provider serving well-known customers. We manage end-to-end fulfillment, storing products in our advanced warehouses, processing orders, and shipping to consumers and retailers. With operations in Utah, Kentucky, and Ohio, we leverage our proprietary warehouse management system (WMS) technology to deliver exceptional service and efficiency our customers love.