Job Description
Job Description
Core Skill Areas & Responsibilities
️ Endpoint & Hardware Support
- Install, configure, maintain, and troubleshoot desktops, laptops, printers, and related peripherals.
- Perform hardware replacements, upgrades, and repairs on endpoint devices.
- Deploy and configure new workstations and end-user equipment.
- Support both Windows-based and Mac-based environments.
Skills Tags:
Desktop Support, Laptop Support, Hardware Troubleshooting, PC Deployment, Endpoint Support, Break/Fix Support
Operating Systems & Software Deployment
- Plan, test, and deploy operating system upgrades and enterprise software releases.
- Implement vendor patches, security updates, and software maintenance updates.
- Perform workstation imaging for desktops, laptops, and other endpoint devices.
- Maintain antivirus, patch management, and endpoint protection systems.
Skills Tags:
Windows Administration, OS Deployment, Patch Management, Desktop Imaging, Endpoint Security, Anti-Malware
Infrastructure & Systems Support
- Install and troubleshoot infrastructure components including servers and network-connected devices.
- Assist with diagnosing network connectivity or infrastructure-related issues.
- Support escalations involving system performance or hardware failures.
Skills Tags:
Infrastructure Support, Server Support, Network Devices, Systems Troubleshooting, IT Escalations
IT Service Management (ITSM)
- Manage and resolve service requests and incidents through the ServiceNow platform.
- Maintain accurate documentation and ticket updates.
- Ensure requests are resolved within defined service level agreements (SLAs).
Skills Tags:
ServiceNow, ITSM, Incident Management, Ticketing Systems, SLA Compliance, Service Delivery
Asset Lifecycle & Logistics
- Track hardware inventory and maintain asset records.
- Coordinate device shipping, receiving, and provisioning for end users.
- Support hardware lifecycle processes including refresh initiatives.
Skills Tags:
IT Asset Management, Inventory Control, Hardware Lifecycle Management, Device Provisioning
Field Support & Collaboration
- Provide onsite technical assistance at nearby locations as required.
- Travel locally to support device deployments and troubleshooting.
- Collaborate with internal teams and management to maintain service quality.
Skills Tags:
Field Support, Onsite IT Support, Technical Deployment, Cross-Team Collaboration
Company DescriptionGTN is the leader in SOW management & technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 200 companies.
Company Description
GTN is the leader in SOW management & technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 200 companies.