Job Description
Job DescriptionSalary: $18 hourly DOE
Kickstart or grow your career in IT with hands-on experience in networking, wireless sensors, and cloud-based technology.
At Monnit, youll do more than answer support callsyoull troubleshoot real technical issues, work with IoT devices, and help customers keep critical systems running. If you enjoy problem-solving, learning new technology, and making an impact, this is the role for you.
Work with IoT, networking, and software systems
Growth opportunities in a fast-growing tech company
Full benefits + supportive team environment
Job Description
Monnit, a global leader in IoT remote monitoring solutions, is seeking a Technical Support Specialist (IT / IoT) who enjoys troubleshooting, working with networking technology, and helping customers solve real problems.
In this role, youll go beyond basic supportyoull work with wireless sensors, networking systems, and cloud-based software, helping customers diagnose issues and keep their operations running smoothly. If youre naturally curious, enjoy problem-solving, and want to grow your technical skills in IT and IoT, this is a great opportunity to build your career.
About Monnit
Monnit is a global leader in the Internet of Things (IoT) industry, delivering innovative remote monitoring solutions used around the world. Our success is driven by our people, and were committed to building a team of motivated, capable individuals who want to grow with us.
We offer a supportive team environment, strong benefits (health, 401(k), life insurance, and more), and real opportunities for advancement as our company continues to expand.
What Youll Do
Serve as a frontline resource for customers, partners, and distributors (OEM, VAR, SI)
Troubleshoot and resolve issues related to wireless hardware, software, and network performance
Handle both routine and complex technical inquiries via phone and email
Identify root causes and provide clear, effective solutions
Guide customers through software features and system functionality
Document issues and trends to support continuous product improvement
Escalate more complex issues when needed and follow through to resolution
Maintain accurate customer records and support logs
Skills / Qualifications
- Strong communication and interpersonal skills
- Solid working knowledge of computers, networking, routers, and cellular systems
- Understanding of networking basics and IP addressing
- Ability to learn technical products quickly and explain them clearly
- Experience with MS Office (NetSuite is a plus)
- Typing speed of at least 30 WPM
- Strong attention to detail, reliability, and professionalism
- A customer-first mindset with a focus on delivering great service
- Basic understanding of radio frequency concepts (preferred, not required)
The Next Steps
If this sounds like the right opportunity for you, wed love to hear from you.
Visit our careers page at: https://www.monnit.com/careers/
Apply using our quick 3-minute application.