Bingham Cyclery Retail Sales Associates Level 2
Job Description
Job Description
About This Role
Our mission: At Bingham Cyclery, we strive to create a welcoming and inclusive environment for all customers and staff. Our goal is to break down barriers and ensure that everyone feels comfortable and valued in our bike shops.
About the role: We are seeking a passionate and dedicated individual who is enthralled by bicycles, devoted to customer service, and committed to meeting the high standards of quality at Bingham Cyclery. This position requires high-level product knowledge and experience selling in a high-end bicycle retail environment as well as strong leadership skills.
What You'll Do
Key responsibilities include:
- Exceeding annual sales targets of $150,000
- Completing comprehensive training programs, including in-store and online training sessions
- Staying up-to-date on all bike brands and models stocked in the store
- Providing exceptional customer service, educating customers about bicycles, accessories, and clothing, and promoting a cycling lifestyle
- Performing bike sizing and fitting services for customers
- Leading customers through the sales process, from initial consultation to final sale
- Assisting with daily store operations, including restocking, cleaning, and merchandising
- Addressing customer concerns and resolving issues in a professional and courteous manner
- Developing in-depth knowledge of high-end accessories and parts, as well as full suspension bike design features and benefits
- Generating sales by offering customized bike solutions to customers
- Contributing to inventory planning and selection, ensuring a well-stocked and appealing store environment
- Collaborating with colleagues to share knowledge and best practices, staying informed about new products and events
- Demonstrating strong leadership and coaching skills, supporting team members and driving sales growth
- Adhering to company policies, programs, and standards, embracing a culture of excellence and continuous improvement
- Carrying out additional tasks assigned by the store manager
The Retail Sales Associate L2 position is a part-time or full-time role, with a variable schedule up to 40 hours per week, and requires flexibility to work evenings and weekends.
Requirements
The ideal candidate:
- Should be passionate about cycling and promoting a cycling lifestyle, with a genuine enthusiasm for the culture surrounding bicycles.
- Has at least 2 years of sales experience working in retail, preferably with bikes
- Is comfortable working in an incentive-based system, where sales and outreach performance are measured and rewarded
- Enthusiastically embraces the concept of serving the customer and providing an exceptional retail experience
- Is capable of safely lifting and carrying 75lbs on a regular basis
- Is intrinsically motivated, able to work both independently and as a member of a team, and thrives in a dynamic, fast-paced environment
- Ability to speak Spanish or other languages is highly encouraged
- Is willing to learn and adapt to new products, technologies, and processes, embracing a culture of continuous improvement
- Possesses excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of customers and colleagues
Nice To Haves
Application Instructions: Please submit your online job application through our website (https://www.binghamcyclery.com/about/application-for-employment-staff-p…)
Benefits
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Employee Purchase Perks
Flexible Schedule
About Us
We're local and we love it!
We love where we live and have for over 60 years. We strengthen the fabric of our community and bring the joy of riding into the hands of many. We love riding bikes. We firmly believe that bikes make the world a better place and we’re honored to share that with you.
At Bingham Cyclery, we focus on you as a rider and the local riding infrastructure, we work hard to give you the roads, trails, teams, clubs, service, education and rides to help create the most successful cycling version of yourself possible.