Assistant General Manager

Published: 6/14/2022

Retail

Job Description

The always busting and beautiful Radisson Hotel Salt Lake City Downtown is looking for their next operational leader to join their team as the next Assistant General Manager.

In this role, you will direct the hotel operations; rooms, engineering, housekeeping, food and beverage and front desk, by developing and implementing strategies and services which meet or exceed the needs of owners, employees, and guests. Come join this incredible team of hoteliers and find out why it's better when you #makeityourchoice.

Job Responsibilities:

Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson’s overall mission, vision values and strategies

Participates in the development of the hotel’s business strategies

Develops and implements strategies for hotel operations that support achievement of the hotel’s goals

Monitors status regularly and adjusts strategies as appropriate

Develops the annual budget in conjunction with the Executive Committee

Participates in the development of the annual marketing, sales and yield management plans and strategies

Continually improve hotel operations and adheres to Radisson brand standards

Maximizes profitability and revenue by directing the hotel operations (including rooms and food & beverage operations)

Directs hotel operations in accordance with Radisson’s standards of operations

Develops and implements operating procedures and standards that support employees’ in their effort to deliver Yes I Can! service and teamwork

Analyzes business results on a regular basis and takes actions to improve results as appropriate

Leverages system-wide expertise and resources where possible in order to incorporate best practices and deliver services on a cost effective basis

Sets objectives for each department and supervises the department manager

Implements the approved budget; monitors revenues and costs on a daily basis and takes corrective action

Controls costs by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control and other expense management systems

Develops and implements strategies and practices which support employee engagement

Develops and recruits the human resources necessary to achieve hotel and Management Services’ goals

Directs the development and implementation of strategies and practices which support employee engagement throughout the hotel

Oversees all facets of human resources management including the recruitment and selection, training & development, compensation, recognition and performance management of the work force

Takes active role in recruitment and selection of qualified candidates

Communicates performance expectations and provides employees with on-going feedback

Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential

Drives employee engagement through the creation and implementation of departmental action plans

Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork

Requirements/Skills

Minimum of five years work experience in hotel management

Bachelor’s degree preferred

Experience managing to brand standards

Proven leadership skills, results oriented

Able to resolve conflicts guests, supervisor and employee

Able to collaborate effectively with other hotel employees and managers to ensure teamwork

Knowledge or hotel operations including but not limited to preparation of business plans, budget forecasting, quality assurance program, hospitality law, and long-range planning

Must work well in stressful, high-pressure situations

Able to create a diverse and supportive work environment

Willing to work a flexible schedule including weekends and holidays

Adheres to the policies and procedures of the hotel

Physical Demands

Required to stand, sit, and walk for extended periods of times

Lift, carry, or otherwise move and use of force or exertion up to 75 lbs; such as but not limited to, ability to set-up catering and conference space, including tables, chairs, stages, etc.

Use of manual dexterity of common office equipment, such as but not limited to, computers, printers, phones etc.